FAQ
For any contact with our customer service: info{@}onetee.fr
Please make sure the email used when purchasing is correct, or contact us with the correct email so we can trace your order.
MY ORDER
The accepted payment methods are: Paypal, Visa, Carte Bleue, Mastercard, American Express, Apple Pay, Alma.
- Payment by ALMA:
Payment in 3 installments without fees. It is made in three installments: 1st payment at the time of purchase, the 2nd payment 1 month after the day of purchase, the 3rd payment 2 months after the day of purchase.
As soon as your package is taken care of by our carrier, you will receive a tracking number.
tracking by email or SMS, allowing you to follow each stage of its delivery.
To track your order, log in to your customer account and view the history
of your orders, where you will find all the tracking information.
For logistical reasons, we are unfortunately unable to
offer exchanges, and we apologize for that.
If an item does not suit you, we invite you to return it. Upon receipt of your
return, we will proceed to refund it. You can place a new
order for the item of your choice.
After payment, you will receive an order confirmation by email or SMS.
During busy periods, there may be connection problems between our site and
your bank. Make sure that your payment has been validated and, if necessary, consult
your ONE TEE account to verify the information entered. A simple input error
can sometimes be the cause.
Validated orders are always visible in your ONE TEE account. Make sure
for using the email address associated with your ONE TEE account.
If an item does not suit you, you have a 14-day withdrawal period from
from receipt of your package.
Returned items must be complete, in good condition (no stains or damage)
and not have been used. They must be returned labeled and in their packaging
of origin. Products not meeting these conditions may be returned to your
costs.
1. Log in to your account.
2. In the “My Orders” section, click on the “My Returns” tab.
3. Click on “New product return request” and select the order
concerned by clicking on “Choose this order”.
4. Check the products and quantities to be returned, then indicate the reason for the return.
5. Validate your request.
A return form will be available for download, you just need to print it and
insert it into the package. Once your return is ready, drop it off at your carrier's
choice.
Upon receipt of your returned package, our team will process it within a time frame
maximum of 72 working hours.
The refund, partial or total, will be made within a maximum of 15 days, on the
payment method used during the purchase, in the form of cancellation of the bank transaction
initial. Please be patient as funds may not be available.
immediately visible on your bank account.
PRODUCTS
Subscribe to our newsletter. This is the best way to be the first to know about
news and launch dates.
Follow us on our social networks, where we often announce upcoming collaborations.
Check our website regularly, especially the “What’s New” section.
For more specific information on a specific collaboration, please do not hesitate to
contact our team at info{@}onetee.fr.
On the product sheet, a "NOTIFY ME" box allows you to be notified by email or by
phone as soon as the item is available again, following a customer return or a
manufacturing restocking.
Most of our T-shirts are made of 100% cotton, but there may be slight variations
variations depending on the model. Some models also include linen or viscose,
while remaining made with soft and natural materials.
loose fits, we recommend you take your usual size. On the other hand, if
you prefer a more fitted cut, it is better to choose a size below your
usual size. You can consult our size guide section:
https://onetee.fr/pages/guide-de-taille
Acid Wash treatment is a dyeing technique that washes out, lightens and fades
colors evenly, without leaving any traces. This process gives a unique appearance
creating subtle nuances of hues and slight variations in color, which enrich
visually the material.
1. It creates a unique and vintage effect on the garment.
2. Each piece may look slightly different, making it unique.
3. This treatment can affect the texture of the fabric, often making it softer.
If you have received a product with an anomaly or defect, we will
We invite you to contact our customer service by email, within a maximum of 48 hours from
receipt of your order.
We invite you to attach a photo of the item concerned, as well as a brief description of
the anomaly encountered.
Our customer service will get back to you as soon as possible. If the defect is indeed
found, a prepaid return label will be sent to you.
Caution, be careful not to use the product or throw away the original packaging (including
the label) otherwise, we reserve the right to refuse your return.
Subscribe to our newsletter via the "WELCOME" box and enjoy a 10% discount
%.
Your discount code may have already been used. For any assistance, our customer service
client is at your disposal at the following address: info{@}onetee.fr
Here are the steps to follow:
1. Add the desired items to your cart
2. Go to your shopping cart page or start the checkout process
3. Look for a field labeled “Promo Code,” “Discount Code,” or similar
4. Enter your code in this field
5. Click on "Apply" or "Validate" The reduction should be applied automatically to
your order.
If you encounter any difficulties, please do not hesitate to contact our customer service.
DELIVERY :
Delivery costs are fixed at €6.90, whether for an order in France or in
Europe.
1. For orders less than or equal to €99, delivery charges apply.
2. Good news! Delivery costs are free for all orders over €99.
�� We use DPD as our carrier, with an average delivery time of 1-5 days
worked in mainland France.
The choice of the relay point is made at the end of the order. The site automatically offers you the relay points closest to your delivery address.
You must check the option of delivery to a relay point.
Our shipments are carried out by the carrier DPD
You can choose to have it delivered to your home or to a relay point that you can choose after paying for your order.
As soon as your order is shipped, we will send you a parcel number by email, allowing you to track its progress by clicking on this link: dpd.fr
The average delivery time is 48 hours for delivery in Metropolitan France and
8 to 10 days for overseas departments or foreign countries.
We deliver everywhere in France and Europe except to countries that require customs clearance.
(Switzerland, United Kingdom)
For Monaco and international, we will estimate the shipping costs. Please send us an email with the items you want.
For accurate information on all our delivery areas, including
for possible deliveries outside mainland France, I recommend that you contact
directly our customer service at info{@}onetee.fr. They will be able to provide you with the most detailed information.
up to date on our delivery areas.
-If your order has not yet been processed: for any order modification, including
including the change of delivery method, I recommend that you contact our customer support team as soon as possible.
Here's how to do it:
1. Send an email to info@onetee.fr
2. Enter your order number
3. Clearly explain the desired change in delivery method
Our team will do their best to help you, if the order has not yet been processed.
-If your order has already been processed: We cannot make any changes
directly, but as soon as the package is taken care of by the DPD carrier, you will be able to
adjust delivery options and instructions via your package tracking.
I haven't received my order, what should I do?
If your order is neither in your mailbox nor at the nearest DPD pick-up point
close, and has not been entrusted to a third party or a neighbor, we invite you to follow these
steps:
1. Contact DPD customer service on 09 70 80 85 66. They will be able to provide you with
additional information about tracking your order.
2. Also contact our One Tee customer service at info@onetee.fr for
support your request.
Important Notes:
One Tee cannot be held responsible for the impossibility of delivering the order in
case of error in the delivery information provided.
If the delivery requires a signature or collection from a relay point, we can
provide proof of delivery upon request.
If this evidence is disputed, we will have to open an investigation with the
carrier. To do this, you will need to send us a signed sworn statement
as well as a copy of your identity document.
We remind you that any false declaration in order to obtain a refund
may result in legal action.
The investigation will be processed within a maximum of 40 days. Our customer service remains
available by email or telephone for any questions during this period.